Refund Policy

1. Introduction

This Refund Policy describes the terms and conditions under whichElevare, Inc. ("Elevare," "we," "us," or "our") provides refunds for subscription plans and services on the Elevare platform.

We are committed to customer satisfaction and believe in our product. However, as a SaaS (Software as a Service) platform providing immediate access to digital services and AI-powered tools, our refund policy reflects the nature of instant digital delivery.

By subscribing to Elevare, you agree to this Refund Policy. Please read it carefully before making a purchase.

2. Subscription Plans

Elevare offers the following subscription types:

2.1 Free Plan

The Free Plan provides limited access to Elevare features at no cost. No payment is required, and therefore no refunds are applicable.

2.2 Recurring Subscriptions

Paid subscription plans (Starter, Professional, Premium, Executive) are available with the following billing intervals:

• Monthly: Billed every month
• Quarterly: Billed every 3 months (10% discount)
• Biannual: Billed every 6 months (15% discount)
• Annual: Billed every 12 months (20% discount)

All recurring subscriptions automatically renew at the end of each billing period unless cancelled.

2.3 Sprint Pass

The Sprint Pass is a one-time purchase providing 30 days of Professional-tier access. It does not auto-renew.

3. Free Trial Periods

Elevare may offer free trial periods for paid subscription plans. During the trial:

• You have full access to the features of the trial plan
• You will not be charged unless you continue past the trial period
• You may cancel at any time during the trial without any charge

3.1 Trial Conversion

If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription, and your payment method will be charged for the selected plan.

3.2 Trial Eligibility

Free trials are limited to one per user. Creating multiple accounts to obtain additional trials is a violation of our Terms of Service and may result in account termination without refund.

4. Refund Eligibility

4.1 Monthly Subscriptions

Monthly subscriptions are generally non-refundable. However, you may request a refund within 48 hours of your initial purchase or renewal if:

• You have not used any paid features during the billing period
• The charge was made in error (e.g., duplicate charge)
• You experience technical issues that prevent access to the Service and our support team cannot resolve them within a reasonable timeframe

4.2 Quarterly, Biannual, and Annual Subscriptions

For longer-term subscriptions, you may request a refund within 14 days of your initial purchase if:

• You have used the Service minimally (defined as fewer than 5 tailor operations or equivalent feature usage)
• The Service does not meet your reasonable expectations based on the published feature descriptions

After the 14-day period, long-term subscriptions are non-refundable for the remainder of the billing period. However, you may cancel to prevent future renewals.

4.3 Sprint Pass

The Sprint Pass is a one-time purchase and is generally non-refundable. Refund requests may be considered within 48 hours of purchase if:

• You have not used any paid features
• Technical issues prevent access

4.4 Upgrades and Downgrades

Upgrades: When upgrading to a higher-tier plan, you will be charged a prorated amount for the remainder of your current billing period. Refunds are not provided for upgrades.

Downgrades: When downgrading to a lower-tier plan, the change takes effect at the start of your next billing period. No refunds or credits are provided for the current period.

5. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Failure to Cancel: Charges resulting from failure to cancel before the renewal date
• Used Services: Significant use of paid features during the billing period (as determined by usage logs)
• Dissatisfaction with AI Outputs: AI-generated content that does not meet subjective expectations (our AI assists but does not guarantee specific outcomes)
• Job Search Results: Failure to secure job interviews, offers, or employment (Elevare is a tool to assist your job search, not a guarantee of employment)
• Change of Mind: Simply deciding you no longer want the subscription after the eligible refund window
• Account Violations: Accounts suspended or terminated due to violations of our Terms of Service
• Fraudulent Activity: Suspected or confirmed fraudulent use or abuse of the Service
• Third-Party Issues: Issues caused by third-party services, your internet connection, or your device
• Partial Usage: Unused portion of subscription periods after the refund eligibility window has closed

6. Cancellation Process

6.1 How to Cancel

You can cancel your subscription at any time through:

• Account Settings: Navigate to Settings > Billing > Cancel Subscription
• Email: Send a cancellation request to billing@elevare.io
• Support: Contact our support team at support@elevare.io

6.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will retain access to paid features until that date
• No further charges will be made to your payment method
• Your account will automatically downgrade to the Free Plan at the end of the period
• Your data will be retained according to our Privacy Policy

6.3 Cancellation Confirmation

You will receive an email confirmation when your cancellation is processed. If you do not receive confirmation within 24 hours, please contact support.

6.4 Reactivation

If you cancel and later wish to resubscribe, you can do so at any time through your account settings. Previous discounts or promotional rates may not apply to reactivated subscriptions.

7. Billing Disputes

7.1 Resolving Billing Issues

If you believe there is an error on your bill or you have concerns about a charge, please contact us before disputing the charge with your bank or credit card company:

• Email: billing@elevare.io
• Include your account email and details about the charge in question

We will investigate and respond within 5 business days. Many billing issues can be resolved quickly when you contact us directly.

7.2 Duplicate Charges

If you are charged more than once for the same billing period, we will promptly refund the duplicate charge upon verification.

7.3 Unauthorized Charges

If you believe an unauthorized charge has been made (e.g., someone else used your payment method without permission), contact us immediately. We will investigate and work with you to resolve the issue.

8. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. Filing a chargeback:

• Delays resolution (chargebacks can take weeks or months to resolve)
• May result in immediate suspension of your account pending investigation
• May incur fees that you could be responsible for if the chargeback is found to be invalid

8.1 Account Suspension

If you file a chargeback without first contacting us, your account may be suspended while the dispute is investigated. If the chargeback is found to be invalid (e.g., the charge was legitimate), your account may be terminated, and you may be prohibited from creating new accounts.

8.2 Chargeback Fees

If you initiate a chargeback that is later determined to be fraudulent or unjustified, you may be responsible for any chargeback fees assessed by our payment processors.

9. Exceptional Circumstances

We understand that life happens. In certain exceptional circumstances, we may consider refund requests outside our standard policy, including:

• Medical emergencies: Serious illness or medical emergency preventing use of the Service
• Bereavement: Loss of an immediate family member
• Natural disasters: Events that significantly impact your ability to use the Service
• Extended service outages: Significant downtime affecting your ability to use the Service (beyond our normal SLA)

Requests for exceptional circumstances are reviewed on a case-by-case basis. Please contact us with details about your situation, and we will do our best to accommodate you.

10. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at billing@elevare.io with the subject line "Refund Request"
2. Include the following information:
   • Your registered email address
   • Date of the charge
   • Amount of the charge
   • Reason for the refund request
   • Any relevant transaction IDs or receipts
3. Our billing team will review your request and respond within 5 business days

10.1 Refund Processing Time

If your refund is approved:

• Refunds are processed to the original payment method
• Credit card refunds typically appear within 5-10 business days
• PayPal refunds typically appear within 3-5 business days
• Some financial institutions may take longer to process the refund

10.2 Partial Refunds

In some cases, we may offer a partial refund based on the portion of the billing period remaining and the extent of Service usage. Partial refunds are calculated at our discretion based on the specific circumstances.

11. Currency and Exchange Rates

All prices are listed in United States Dollars (USD). If you pay in a different currency, your bank or payment provider may apply currency conversion fees.

Refunds are issued in the currency of the original transaction. Due to exchange rate fluctuations, the refunded amount in your local currency may differ from the original payment amount. Elevare is not responsible for exchange rate differences or currency conversion fees.

12. European Union and United Kingdom Consumer Rights

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from certain online purchases within 14 days without giving any reason (the "cooling-off period").

12.1 Digital Content Exception

However, you acknowledge that Elevare provides immediate access to digital content and services. By subscribing and using the Service, you expressly consent to the immediate provision of the Service and acknowledge that you lose your right of withdrawal once the Service has begun.

12.2 Your Consent

During the checkout process, you will be asked to confirm that:

• You request immediate access to the Service
• You acknowledge that by accessing the Service, you lose your 14-day withdrawal right

12.3 Other Consumer Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable law. If you believe you are entitled to a refund under consumer protection laws, please contact us.

13. Contact Information

For all billing inquiries and refund requests:

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST (excluding holidays).

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will update the "Effective Date" at the top of this policy.

Material changes that affect your rights may be communicated via email or in-app notification. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

Refund requests are processed according to the policy in effect at the time of the original purchase.